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AI in Sales - You’re Automating the Wrong 28%

Most sales teams automate the wrong part of their process — the 28% spent on selling — while ignoring the 72% lost to admin work. Learn how to use AI to research leads, qualify prospects, and automate CRM tasks so reps can focus on closing deals.

19 Apr 2025

6 min read

AI in Sales - You’re Automating the Wrong 28%
AI in Sales - You’re Automating the Wrong 28%
AI in Sales - You’re Automating the Wrong 28%
AI in Sales - You’re Automating the Wrong 28%

Jousef Murad

Founder of APEX

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Everyone’s racing to “AI their sales.”

AI cold calls. AI closers. AI chatbots that negotiate deals in real-time.

Sounds futuristic. But here’s the catch: Most sales orgs are trying to automate the part of their process that isn’t the real problem.

The Real Problem Isn’t in the Sale - It’s Everything Before It!

Let’s get one thing straight:

According to Salesforce, the average sales rep spends only 28% of their time on actual selling.

The rest is eaten alive by operational drag:

  • Updating CRMs

  • Researching leads

  • Manually qualifying prospects

  • Copy-pasting data across tabs

  • Building pitch decks and proposals

  • Writing follow-up emails from scratch

  • Jumping through internal Slack threads and handoffs

  • Tracking “next steps” in Sheets, ideally the CRM or nowhere at all

It’s death by 1,000 microtasks.

And it’s happening before the first real conversation even begins.

Now here’s the crazy part: Most companies are trying to automate the remaining 28%. The calls. The demos. The revenue moments.

That’s like pouring nitro into a car with a flat tire.

Sales Isn’t Broken. Your Process.

Most salespeople aren’t underperforming. They’re under-leveraged.

They’re spending 10+ hours a week doing tasks an AI automation could handle, and another 5 hours chasing bad leads that should’ve never been in the pipeline.

Fixing this isn’t about replacing reps with robots. It’s about freeing them to do the job they were hired for: selling.

Introducing the 72% Automation Strategy

We’ve helped B2B teams flip their funnel, not by hiring more reps, but by automating the invisible work that clogs the top.

Here’s how it works:

1. Automated Lead Research

Instead of reps spending hours Googling companies or trawling LinkedIn:

  • Our bots scan firmographic and technographic data

  • Identify buyer signals like hiring trends, funding, SEO maturity, and tool stacks

  • Enrich contacts with verified emails, roles, regions, and URLs

  • Pull relevant insights like recent news, industry keywords, and ICP fit scores

Result: Every new lead lands with rich, actionable context before a rep lifts a finger.

2. Automated Qualification

Before anyone hits “send” on an outbound message:

  • Leads are auto-scored based on your ICP criteria

  • Disqualified contacts are filtered out early

  • Hot leads are ranked by intent, buying stage, and relevance

  • Routing logic ensures the right rep gets the right prospect at the right time

Result: Salespeople don’t waste time chasing ghosts. They focus on high-probability conversations.

3. Automated CRM + Task Setup

Instead of updating records manually or forgetting key steps:

  • New leads are pushed into your CRM with full context

  • Tasks are auto-assigned based on pipeline stage and timing

  • Follow-up reminders, templates, and sequences are generated

  • SalesOps has clean, real-time data without chasing reps

Result: No more “forgot to follow up” or “can’t find the notes” syndrome.

What Happens When You Automate the Right 72%

Across dozens of automation projects, here’s what we’ve seen:

  • +200–300% more selling time per rep

  • 4× higher outbound response rates due to better lead quality

  • Smarter follow-ups with AI-written emails tailored to the lead’s profile

  • Lower CAC due to less time wasted and tighter targeting

  • Sales velocity increases without changing headcount

And the best part: No one gets replaced. No one gets overworked. You just stop bleeding hours on the wrong activities.

Don’t Start with the 28%. Start with the 72%.

AI is a force multiplier, but only if you point it at the right bottlenecks.

If your team is:

  • Stuck researching leads manually

  • Working with incomplete or stale CRM data

  • Spending more time updating tools than closing deals

  • Struggling to prioritize accounts or move deals forward

Then you don’t need more salespeople. You need better systems.

Want to See Where You’re Losing Time?

We’re offering a free sales process audit for founders, revenue leaders, and ops teams. In 30 minutes, we’ll map out where your sales team is stuck in the weeds, and show you how to automate the workflows that are holding you back.

→ Book your sales workflow audit now: https://calendly.com/apex-consulting-call/apex-ai-integration-assessment

Want to See Where You’re Losing Time?

We’re offering a free sales process audit for founders, revenue leaders, and ops teams. In 30 minutes, we’ll map out where your sales team is stuck in the weeds, and show you how to automate the workflows that are holding you back.

→ Book your sales workflow audit now: https://calendly.com/apex-consulting-call/apex-ai-integration-assessment

Want to See Where You’re Losing Time?

We’re offering a free sales process audit for founders, revenue leaders, and ops teams. In 30 minutes, we’ll map out where your sales team is stuck in the weeds, and show you how to automate the workflows that are holding you back.

→ Book your sales workflow audit now: https://calendly.com/apex-consulting-call/apex-ai-integration-assessment

Want to See Where You’re Losing Time?

We’re offering a free sales process audit for founders, revenue leaders, and ops teams. In 30 minutes, we’ll map out where your sales team is stuck in the weeds, and show you how to automate the workflows that are holding you back.

→ Book your sales workflow audit now: https://calendly.com/apex-consulting-call/apex-ai-integration-assessment

Jousef Murad

Founder of APEX

Jousef Murad is a mechanical engineer, consultant, and founder of APEX, a Siemens Technology Partner specializing in B2B marketing, AI-driven sales automation & lead generation systems. With a strong background in computational fluid dynamics (CFD) and AI, he bridges the gap between engineering and business, helping companies refine their processes and scale efficiently.

APEX Consulting works with renowned global organizations and fast-growing agencies, delivering automation systems that reduce costs, enhance sales performance, and unlock new growth opportunities.

Beyond consulting, Jousef hosts the Digital Renaissance and Engineered-Mind Podcast, sharing insights with a global audience. His thought leadership reaches over 200,000 professionals on LinkedIn, alongside an expanding community on YouTube and other platforms.

As a Coursera instructor with over 40,000 students worldwide, Jousef has educated professionals across industries on cutting-edge technology and digital transformation.

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